Assistant General Manager – Guest Services

Jellystone Park of Sioux Falls is a family-owned and operated camping resort dedicated to providing exceptional guest experiences. We are seeking a highly motivated person to join our team in the role of Assistant General Manger and contribute to the continued success of our resort. The ideal candidate will be a hands-on leader requiring a dynamic individual with strong leadership skills, a passion for customer service, the ability to thrive in a fast-paced environment and a commitment to creating an enjoyable environment for our guests.

Job Summary:

The Assistant General Manager will play a vital role in the daily operations of the resort, working closely with the General Manager to ensure smooth and efficient operations. This position requires a well-rounded individual capable of managing various aspects of the business, from staff supervision and inventory control to social media management and recreation planning.

Responsibilities:

Staff Management:

Supervise, train, and motivate staff members across various departments (e.g., retail, food service, housekeeping, grounds).
Conduct performance reviews and address employee concerns.
Foster a positive and productive work environment.

Guest Services Management:

Manage retail inventory, including ordering, receiving, stocking, and tracking merchandise.
Manage food service inventory, ensuring adequate supplies for the restaurant/cafe, minimizing waste, and adhering to budget guidelines.
Be a back up to guest services employees to cover for breaks and/or absences.

Social Media Management:

Develop and implement social media strategies to promote the resort and engage with guests.
Create engaging content (photos, videos, posts) to showcase the resort’s amenities and activities
Monitor social media channels for guest feedback, reviews, and mentions.
Respond to inquiries and comments in a timely and professional manner.

Activity Planning & Scheduling:

Assist in planning and scheduling resort activities and events.
Coordinate with activity instructors, vendors, and other relevant parties.
Promote activities to guests through various channels (e.g., social media, website, flyers).
Ensure the smooth execution of activities and events.

Guest Relations:

Provide exceptional customer service to guests, addressing their needs and resolving any issues promptly.
Handle guest inquiries and complaints with professionalism and empathy.
Promote a positive and welcoming atmosphere throughout the resort.

Other Duties:

Assist the General Manager with various administrative tasks.
Contribute to the development and implementation of resort policies and procedures.
Ensure compliance with all relevant regulations and safety standards.
Perform other duties as assigned.

Qualifications:

Proven experience in a management role, preferably in the hospitality or recreation industry.
Strong leadership, communication, and interpersonal skills.
Ability to work effectively in a fast-paced environment.
Excellent organizational and time-management skills.
Experience with social media marketing and content creation.
Ability to work flexible hours, including evenings, weekends, and in-season holidays.
Passion for providing exceptional customer service.
A positive attitude and a team-oriented approach.

To Apply:

Please submit your resume and cover letter to ray@jellystonesiouxfalls.com. We look forward to hearing from you!

Jellystone Park of Sioux Falls is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply.